سياسة الاسترجاع والاستبدال

Refund & Return Policy

Return window

You may request a return or exchange within 14 days of receiving your order.

Return conditions

• Item in original condition: unworn, unwashed, with all tags and packaging.
• Proof of purchase (order number or invoice).
• For hygiene reasons, underwear, socks and made-to-order items are non-returnable unless defective.

Defective or not-as-described items

If your item arrives defective or different from its description, contact us within 48 hours of delivery with photos. We cover the return cost and offer a full refund or a replacement — your choice.

How refunds are issued

• Card payments: refunded to the same payment method within 7–14 business days of approval (per Visa and Mastercard rules).
• Cash on delivery: refunded via bank transfer or e-wallet after coordinating with you.

How to request a return

Email our contact page or use our contact page with your order number and reason, and we will reply with the return steps.